MarketGo Refund & Cancellation Policy

At MarketGo, we are committed to delivering quality services and products. Please review our policy below.

Services

• Cancellations made 48+ hours before a scheduled service are eligible for a full refund.
• Cancellations made 24–48 hours before a scheduled service may receive a 50% refund or credit toward a future booking.
• Cancellations made less than 24 hours before a scheduled service are non-refundable.
• If MarketGo cancels or is unable to fulfil a booked service, you will receive a full refund or rescheduling at no additional cost.

Products

• Physical products may be returned within 7 days of delivery if unused and in original condition, in accordance with the South African Consumer Protection Act (CPA).
• Defective or damaged products will be replaced or refunded at no cost to you.
• Perishable or custom-made products are non-refundable unless defective.

How to Request a Refund

Contact us at [your email] with your order number and reason for the request. Refunds are processed within 5–10 business days.