Frequently Asked Questions

General Questions

What is MarketGo?

MarketGo is a multi-service marketplace offering home services and local product delivery across South Africa. From pet waste cleanup to bin cleaning, pallet collection, garage cleanup, and water delivery — we've got you covered.

How do I book a service?

Simply browse our Services page, select the service you need, and click the Book Now button. Follow the prompts to choose your preferred date and time.

What areas do you service?

We currently operate across South Africa. Check availability during the booking process by entering your address.

Bookings & Appointments

Can I reschedule or cancel a booking?

Yes. You can reschedule or cancel a booking by contacting us at least 24 hours before your scheduled appointment. Please reach out via our contact page or email us directly.

Will I receive a confirmation after booking?

Yes, you'll receive a booking confirmation via email once your appointment is successfully scheduled.

Delivery

Do you offer same-day delivery?

Same-day delivery availability depends on your location and the service requested. Check during checkout for available time slots in your area.

How do I track my delivery?

Once your order is dispatched, you'll receive tracking information via email. You can also log in to your account to view order status.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through a secure, encrypted payment gateway to protect your personal and financial information.

Still have questions?

We're happy to help! Contact us and our team will get back to you as soon as possible.